Office Manager – Simpsonville

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Come Join Our Fun, Growing Team!

We don’t think it’s possible to be unhappy at work and then happy in life! We believe in enjoying life! We also believe in enjoying work! We believe in a work/ life balance!

Seeking a passionate, sweet Office Manager who can bring their personality and skill to help patients have the best dental experience possible! We have a fun, family-like team that is enthusiastic about our community and servant leadership. Why work for us?

Health Insurance
Free dental
Life insurance
Up to 6 weeks PTO
Christmas WHOLE WEEK OFF!
4th of July WHOLE WEEK OFF!
401K plan
Birthday Off
And more...

Position Title: Office Manager

Employee Status: Exempt

Reports To: Regional Manager

Job Summary:
The Office Manager works closely with the doctors and staff to assure that all the business aspects of the practice are functioning in an orderly and proficient manner. The manager communicates the practice philosophy through systems, problem solving and communication. As the main conduit of information between doctor and staff, the administrator strives to bring out the best in the entire staff.

Qualifications: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty as listed below.

Essential Duties:

Supervises and supports staff to ensure maximum production and service.

Conducts performance evaluations.

Issues appropriate disciplinary actions and discharges staff as needed with doctor(s) assistance.

Directs staff recruiting efforts through application screening, interviewing, and hiring procedures.

Coordinates continuing education events.

Trains staff in their respective positions.

Prepares work schedules for staff to assure optimal production and service.

Maintains Personnel Policy Manual, consistently administers policies and staff benefit programs as written, updates policies and distributes to staff as needed.

Conducts new hire orientation.

Establishes and maintains employee personnel files using Bamboo HR.

Ensures all required employment, payroll, and benefit documentation is obtained from staff and maintained in the proper files.

Processes payroll on a bi-weekly schedule using Propel HR and submits to CPA for approval.

Keeps practice in compliance with health regulations and OSHA by holding annual trainings.

Acts as a liaison between patients and staff concerning problems and complaints and attempts to resolve the matter(s) using top notch customer service.

Educates and motivates staff to achieve excellent customer service and patient satisfaction from services rendered.

Manages business accounting activities such as payroll, accounts payable, accounts receivable, bank transactions, accounting reports, tax preparation, debt/asset management, and practice budgeting on the profit and loss statement.

Oversees patient care by scheduling appointments, coordinating financial arrangements (including billing and insurance), maintaining patient records, and following up on delinquent accounts.

Assures that the practice property is clean and professional and that all clinical and office equipment is kept in proper working order.

Arranges for landscaping/gardening or other services as required.

Assists the marketing directors by suggesting event ideas and coordinating staff for scheduled practice events.

Reviews fee structures for products and services and recommends changes to achieve financial success.

Researches costs associated with purchasing supplies and equipment to ensure the most advantageous price is obtained.

Attends office manager meetings monthly regardless of location.

Attends office manager conference calls weekly.

Knowledge/Skills/Abilities:

Knowledge of federal and state labor law regulations.

Knowledge of English composition, grammar, spelling, and punctuation.

Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).

Ability to maintain composure and professionalism when exposed to stressful situations.

Ability to engender trust from the doctors, co-workers, and patients.

Ability to work cooperatively with management, staff, and patients.

Proficient in using conflict resolution and problem-solving techniques to manage conflict, patient complaints, and other discord.

Ability to prioritize, organize, and complete tasks in a timely and independent manner.

Ability to accept constructive criticism.

Ability to understand and follow written and verbal instructions, to collect data, establish facts, draw valid conclusions, and maintain confidentiality.

Ability to communicate and express thoughts and ideas competently.

Ability to quickly grasp relevant concepts regarding duties and responsibilities.

Education / Experience:

2-year degree from a college or technical school

Minimum 1 year of related experience and/or training under ProGrin Dental
OR Equivalent combination of education and experience

Physical and Environmental Requirements:

May be required to lift up to 30 lbs.

Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position).

Vision: close vision, depth perception, and ability to adjust focus.

Hearing: able to satisfactorily communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication.

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.

May be required to administer CPR.

Occasional exposure to toxic or caustic chemicals and radiation.

Exposure to moderate noise levels and fast-paced, high anxiety environments.

Additional or different duties may be assigned occasionally at employer’s discretion.

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